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Effective date: 11 October 2026                                                                                                                                                                                                                                                                                                                                      
Website: https://www.sevenandking.com

This Privacy Policy explains how SevenandKing handles personal information when you visit our website, place an order, contact us, or use features made available on our website.                                                                                                                                                                                                                                                                            

1. Who we are

SevenandKing is a sole proprietorship operated by Sigamani Navaneethakrishnan in Tamil Nadu, India.

Customer-care email: SevenandKing@gmail.com
Grievance email: griveancesevenandking@gmail.com
Business address: 160 (3), Olaipatti, VTC, Keerappampadi, Mohan Nagar, Salem West, Tamil Nadu – 636013, India
Customer-care phone: 9486022335                                                                                                                                                                                                                                                                                                    

2. Information we may collect

Depending on how you use our website, we may collect:

• Contact and delivery details: name, email address, phone number, billing details, and delivery address.

• Order details: products purchased, order number, payment status, fulfilment and tracking details, and support history.

• Payment-related information: transaction references, payment status, and refund status made available through the payment provider. Payment credentials may be processed directly by the payment provider.

• Communications: messages, enquiries, complaints, feedback, and information you choose to submit.

• Account information: registration and account details, if customer accounts are offered and you create an account.

• Reviews: review content and any display name or information you choose to submit, if product reviews are enabled.

• Technical information: device and browser information, website interactions, cookie identifiers, and similar usage information where collected by Wix or other enabled tools.

We collect information that is reasonably necessary for the purposes explained in this policy or otherwise permitted by law.                                                           

3. How we use information

We may use personal information to:

• Confirm and process orders and payments.

• Arrange supplier fulfilment, delivery, and tracking.

• Communicate order updates and respond to questions.

• Handle cancellations, returns, refunds, complaints, and disputes.

• Maintain business, accounting, tax, and transaction records.

• Prevent fraud, investigate misuse, and protect the security of our website.

• Operate customer accounts and review features where enabled.

• Understand website performance or measure marketing where relevant tools are installed and their use is permitted.

• Meet legal and regulatory obligations.                                                                                                                                                                                                                                                                                      

4. Payments and Razorpay

Our website uses Razorpay for payment processing as configured for SevenandKing. Razorpay, banks, card networks, and other payment-service participants may process information needed to authorise and complete payments, prevent fraud, and manage refunds.

The information made available to SevenandKing depends on the payment integration. We do not ask customers to send passwords, card PINs, or OTPs to us by email or messaging.

Please review the relevant payment provider's privacy information for details of its own handling of payment data.                                                                                   

5. Sharing information for fulfilment

SevenandKing uses a supplier-direct fulfilment model. To deliver your order and resolve delivery issues, we may share necessary information—such as your name, delivery address, phone number, and order details—with our supplier, fulfilment partners, and courier or logistics providers.

We may also share information with Wix, Razorpay, IT or customer-support service providers, professional advisers, and public authorities where necessary for their services, compliance with law, or the protection of rights and security.

We limit sharing to information reasonably needed for the relevant purpose. We do not promise that information is never shared with third parties; some sharing is necessary to operate the store.                                                                                                                                                                                                                                         

6. Cookies and similar technologies

Wix and installed website tools may use cookies or similar technologies for essential website functions, security, remembering preferences, analytics, or marketing.

Our website provides a cookie-preference control. The categories and providers actually used depend on the integrations installed on our website and their settings. Where consent is required, non-essential cookies and tracking tools should be used consistently with the applicable consent requirements.

You can manage available cookie preferences through the cookie settings control on our website. Blocking certain cookies may affect some website functions.                                                                                                                                                                                                                                                                                                                             

7. Customer accounts and reviews

If customer registration is available and you create an account, we may use your information to manage sign-in and account functions.

If product reviews are enabled and you submit a review, the review text and any display name you choose may be visible to other visitors. Please avoid including sensitive or private details in public reviews.                                                                                                                                                                                                         

8. Retention of information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order servicing, accounting, handling complaints, resolving disputes, and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.                                                                                                                      

9. Security

We use reasonable safeguards appropriate to our business to protect information against unauthorised access, loss, misuse, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed completely secure.

Please contact us promptly if you believe your interaction with SevenandKing has resulted in misuse of your information.                                                                 

10. Your choices and requests

Subject to applicable law, you may contact us to request access to, correction of, or deletion of personal information, or to raise a concern about its use. Certain information may need to be retained where required by law or necessary to complete a transaction or resolve a dispute.

We may need to verify your identity before processing a request.

Send privacy requests to SevenandKing@gmail.com.                                                                                                                                                                                                                                            

11. Third-party websites and services

Our website may contain links to external websites or rely on services operated by other organisations. This Privacy Policy does not govern websites that we do not operate. Please review their privacy notices before providing information directly to them.                                                                                  

12. Changes to this Privacy Policy

We may update this policy when our website, integrations, business practices, or legal obligations change. The latest version will be published on our website with an updated effective date.                                                                                                                                                                                                                                                                        

13. Contact and privacy grievances

SevenandKing
Customer-care email: SevenandKing@gmail.com
Grievance officer: Sigamani Navaneethakrishnan, Proprietor / Grievance Officer
Grievance email: griveancesevenandking@gmail.com
Address: 160 (3), Olaipatti, VTC, Keerappampadi, Mohan Nagar, Salem West, Tamil Nadu – 636013, India
Customer-care phone: [Insert verified business phone number before publication]

We will review privacy requests and complaints in accordance with applicable law.