Effective date: 11 October 2026                                                                                                                                                                                                                                                      
Website: https://www.sevenandking.com

SevenandKing currently accepts prepaid orders for delivery within India to serviceable locations. Cash on Delivery (COD) is not available.                   

1. Order processing and dispatch

After successful payment confirmation, we submit eligible orders for fulfilment through our supplier and logistics partners.

KaKiSo's published shipping policy states that suppliers typically dispatch orders within 24 hours. This is a general supplier estimate, not a guarantee for every order. Product availability, supplier processing, holidays, and logistics operations may affect dispatch timing.                                         

2. Delivery estimates

Our current indicative delivery estimate is generally 5–11 business days, depending on destination and fulfilment circumstances.

KaKiSo's published delivery estimates vary by destination after dispatch: approximately 4–5 business days for city PIN codes, 7–8 business days for outskirts, and 10–11 business days for rural PIN codes. Sundays and national public holidays are excluded from those estimates.

Actual delivery times may vary. The estimate shown at checkout or in your order communication should be reviewed for the specific order. Estimates are not guaranteed delivery dates.                                                                                                                                                                                                                             

3. Shipping charges

The current Standard Shipping rates configured for eligible orders in our Wix checkout are:

Chargeable weight bandStandard shipping charge

Up to 0.5 kg₹89

Above 0.5 kg and up to 1 kg₹148

Above 1 kg and up to 1.5 kg₹207

Above 1.5 kg and up to 2 kg₹266

The shipping amount applicable to your order is displayed at checkout before payment. Please check the checkout total before confirming your purchase.

KaKiSo's supplier-side shipping policy sets a base rate of ₹89 for packages up to 500 grams and ₹59 for every additional 500-gram slot. It also calculates chargeable weight using the higher of actual weight and volumetric weight, under its courier rules.

Because supplier-side chargeable weight may differ from the weight used in our store's shipping settings, these rate bands must be checked against the products offered. For heavier or bulky products, the rate displayed at checkout applies only if the item has been configured correctly for shipping. SevenandKing will review any checkout or shipping-rate error rather than unexpectedly adding an undisclosed delivery charge after payment.                                                                                                                                                                                                                                                                

4. Delivery locations

We ship only within India and only to PIN codes serviceable by the relevant supplier and courier network. If a destination is not serviceable or an order cannot be fulfilled, we will contact the customer and arrange any applicable cancellation or refund.

International and cross-border shipping are not currently offered.                                                                                                                                                                                                  

5. Tracking information

A tracking number or tracking link is provided when it becomes available from the fulfilment or courier partner. Tracking may take some time to update after dispatch.

If tracking is missing, inactive, or has not updated for an extended period, please contact SevenandKing with your order number so we can investigate with the relevant partner.                                                                                                                                                                                                                                               

6. Delivery address and contact details

Customers are responsible for providing a complete and accurate delivery address and reachable contact details. Please review these details carefully before placing an order.

If you notice an error, contact us immediately. Changes may not be possible once supplier processing or dispatch has begun.                                         

7. Delays and delivery exceptions

Delivery may be delayed because of supplier processing, courier capacity, weather, public holidays, remote destinations, service disruptions, incorrect address information, or other operational circumstances.

If an order is delayed or appears lost, contact us with your order number. We will review the tracking status and follow up with the supplier or courier partner where appropriate.                                                                                                                                                                                                                                                               

8. Failed delivery and return to origin

If a courier cannot deliver a parcel after its delivery attempts, the parcel may be marked as return to origin (RTO). Under KaKiSo's published shipping policy, RTO parcels are returned to the reseller's registered address, and the reseller may bear forward and reverse shipping charges.

If delivery fails, please contact us. Further delivery arrangements, cancellation, and any refund will be assessed according to the order circumstances and applicable law. Internal supplier or courier charges do not remove any customer right that must be honoured under law.                 

9. Damaged, incorrect, or missing orders

If your order arrives damaged, contains the wrong product, appears incomplete, or has another delivery-related issue, please contact SevenandKing promptly with your order number and any supporting photographs.

An unedited unboxing video may help us raise a claim with the supplier or courier. KaKiSo's supplier-claim process asks for reports within three days of delivery and a continuous unboxing video. Please report problems as soon as possible, preferably within that period.

These supplier-side procedures do not automatically remove any customer rights available under applicable law.                                                                      

10. White-label fulfilment

Orders may be shipped directly from the supplier to the customer in plain or white-label packaging. However, manufacturer, importer, product, courier, or other legally required information may appear on product packaging or shipping documents where applicable. We therefore cannot guarantee that every package or label will omit all third-party details.                                                                                                                                       

11. Contact and grievances

SevenandKing
Customer-care email: SevenandKing@gmail.com
Grievance officer: Sigamani Navaneethakrishnan, Proprietor / Grievance Officer
Grievance email: griveancesevenandking@gmail.com
Address: 160 (3), Olaipatti, VTC, Keerappampadi, Mohan Nagar, Salem West, Tamil Nadu – 636013, India
Customer-care phone: 9486022335

Please include your order number when contacting us about shipping or delivery.