Effective date: 11 October 2026                                                                                                                                                                                                                                    
Website: https://www.sevenandking.com

This policy explains how to contact SevenandKing if you need to cancel an order, report a product issue, request a return, or ask for a refund.                                                                                                                                                                                                                                                      

1. Contact SevenandKing first

Please contact us before sending any product back. Include your order number, a description of the issue, and photographs or other supporting information where appropriate.

We will review your request and provide return or resolution instructions if applicable. Do not send a product to a supplier or another address without our instructions.

Customer-care email: SevenandKing@gmail.com
Grievance email: griveancesevenandking@gmail.com                                                                                                                                                                  2. Change-of-mind returns

We do not ordinarily accept returns solely because a customer changes their mind, selects the wrong item, or no longer wants the product.

This does not limit any right or remedy that applies under law. In particular, customers should contact us if a product is defective, damaged, incorrect, materially different from its description, or otherwise gives rise to a legal remedy.                              

3. Damaged, defective, incorrect, or misdescribed products

If your order arrives damaged, defective, incomplete, incorrect, or materially different from its description, please notify SevenandKing as soon as reasonably possible after discovering the issue.

Please provide, where available:

• Your order number and contact details.

• A description of the issue.

• Clear photographs of the product, packaging, and shipping label.

• A continuous, unedited unboxing video showing the parcel and issue, if available or reasonably requested to help with a supplier or courier claim.

KaKiSo's published reseller replacement process asks that issues be reported within three days of delivery and requires an unedited unboxing video for its supplier-claim process. To help us raise a claim promptly, please contact us within that period whenever possible.

The supplier's evidence requirements are part of the supplier-side process; they do not automatically remove customer rights or remedies available under applicable law. If you do not have a video, contact us anyway so we can review the information available and explain the next steps.                                                                                                                                                              

4. How we assess a return or product complaint

After receiving your request, we will review the order details and supporting information. We may need to consult the supplier or delivery partner to investigate the issue.

Depending on the circumstances and applicable law, the resolution may include a replacement, repair, refund, or another appropriate remedy. We will explain the available resolution and any further steps.

Because our orders are fulfilled by third-party suppliers, investigation and replacement availability may affect how quickly a supplier-side claim can be completed. This does not remove SevenandKing's obligations to customers.                       

5. Order cancellation

If you wish to cancel, contact us as soon as possible with your order number.

• Before supplier processing or dispatch: We will check whether the order can be stopped and confirm the outcome.

• After dispatch or courier handover: Cancellation may no longer be possible. The parcel may need to proceed through delivery or the applicable return-to-origin process.

• If SevenandKing cannot fulfil the order: We will inform you and arrange any applicable cancellation and refund.

Sending a cancellation request does not itself confirm cancellation. We will notify you whether the request has been accepted.

We will not impose a cancellation charge contrary to applicable law.                                                                                                                                                      

6. Refunds

Where a refund is approved or legally required, we will arrange it in accordance with applicable law and the circumstances of the order.

Refunds for prepaid orders will ordinarily be processed through the original payment method or the applicable Razorpay/payment-provider process, where supported. After we initiate a refund, the time for the amount to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution.

We will provide available refund status information and communicate if further information is needed. Refunds will be handled within the time required by applicable law.

A refund we receive from a supplier is a separate business-to-business transaction. It does not replace or determine a customer's rights against SevenandKing.                                                                                                                                                                                                            

7. Return shipping

If a return is authorised, we will provide the applicable return instructions. Responsibility for return shipping will depend on the reason for the return, the circumstances, and applicable law.

For approved supplier replacements, KaKiSo's published policy states that the supplier bears the forward and reverse shipping costs under its replacement process. This internal supplier arrangement does not reduce customer rights.                                                                                                                                                                                                                                                                                                                 

8. Delivery failures and return to origin

If delivery fails because a parcel cannot be delivered after the courier's attempts, it may be marked as return to origin (RTO). Supplier or courier rules may result in additional shipping costs being charged to SevenandKing.

If this happens, please contact us. Any further delivery, cancellation, or refund will be assessed based on the order circumstances and applicable law. We will not use an internal supplier charge as a basis to deny a customer remedy that is legally required.                                                                                                                                                                                                                                                          

9. Contact and grievances

SevenandKing
Customer-care email: SevenandKing@gmail.com
Grievance officer: Sigamani Navaneethakrishnan, Proprietor / Grievance Officer
Grievance email: griveancesevenandking@gmail.com
Address: 160 (3), Olaipatti, VTC, Keerappampadi, Mohan Nagar, Salem West, Tamil Nadu – 636013, India
Customer-care phone: 9486022335

Please include your order number in all order-related messages. We will handle complaints under applicable legal requirements.